Account Recovery

                As the Original Xbox does not support email/password-based sign in, users are provided with a *fake* credit card number to enter on the Account Recovery page. **Do not share this full number with anyone - nobody from Insignia will request it, and it *will allow someone to recover your account onto their console.***

                First, login to the [Web Dashboard](https://insignia.live/dashboard) where you will see the last 4 digits; these can be used in the Account Settings page on the console. Next, press reveal and enter your password. The full 16 digit card number will be presented.

                ![The Insignia account dashboard showing the Gamertag 'Bloop', email of the user, and the last four of the user-unique card number.](https://r2-cdn.insignia.live/Recovery-1.png)

                Next, on your console, navigate to Xbox Live -> Account Recovery on the main dashboard. You will get a warning that your account information will now only be valid on this console; you will need to copy your account to any other consoles again to use it.

                ![The same Insignia account dashboard as above, but with the full user-unique card number.](https://r2-cdn.insignia.live/Recovery-2.png)

                Enter the Gamertag and full 16 digit card number, entering anything into the other boxes to allow you to proceed.

                ![The console's Account Recovery screen - the earlier Gamertag and credit card number are entered, with filler data in the other fields so the console allows the submission.](https://r2-cdn.insignia.live/Recovery-3.png)

                If you get a "This account is invalid" error, you have likely entered your Gamertag and/or credit card number incorrectly - double check both of these and try again.

                ![The console's Account Recovery screen with an "Invalid Account" error.](https://r2-cdn.insignia.live/Recovery-4.png)